Hi Brian,
We’re willing to provide on-site technical support, probably on Wednesday or
Thursday of next week. However. Having discussed this with my team we have
the following requirements & concerns:
1) We’d require a 500 euro call out charge for 2 of our team to visit your
site in dublin for 1 day. This is reasonable as we’ll have to take time off
current projects to provide this support.
2) If the server can be connected to the internet we can provide some intial
technical support by logging into this server using secure shell. Indeed,
on-site support may not be necessary at all. Our charge per hour for this
support is 60 euro, with a minimum charge of 60 euro.
3) We’ll require payment for the entire project at the end of our onsite
technical support visit next week. We understand that you’re busy but we
handed over the software in good faith over 3 weeks ago and we really need
to be paid as soon as possible, as you acknowledged during our phone
conversation.
4) We believe the linux box that we’ve provided is straightforward to
administer. A linux server with a secure apache installation was part of
your original project description so it’s not a new component. The choice of
SuSE linux over Redhat has not impacted on the ease with which the server
can be administered. A useful administration page is available @
(http://elibrary.fultus.com/technical/index.jsp?topic=/com.fultus.suse.guide
s/guides/9_2/suselinux-adminguide_en/cover.html )
Sincerest regards,
…shane
//=============================
// Shane Dempsey
// Technical Director,
// Gaisan Technologies Ltd.
// e: sdempsey@gaisan.com
// u: http://www.gaisan.com
// t: +353 051 844810
//=============================